BC DIRECT DELIVERYFulfillment clock
Time from accepted order to shipment, including allocation and packing exceptions.
SUPPLIER ORDER-TO-CASH
Do not call the order finished while the credit or invoice is still open.
A submitted purchase order is only the beginning. Supplier margin leaks when fulfillment, receiving, returns, credits, and collection each become separate follow-ups with no shared owner or source record.
ORDER STATUS IS NOT CASH STATUS
Operational completion and financial completion need different states on the same record.
A shipment may be delivered while the retailer disputes a line. An invoice may be issued while a credit is still being approved. A payment may be recorded externally while the workspace lacks the reference required to reconcile it.
Treating all of those conditions as simply complete hides the exact work that delays cash and damages the account relationship.
THE CONTROLLED HANDOFF
What the operating record does, step by step.
- 01
Accept a clean order
Validate the retailer relationship, SKU, price, quantities, terms, and approval before inventory is reserved.
- 02
Reserve the right inventory
Allocate approved lots and cases without allowing an intake suggestion to silently alter availability.
- 03
Fulfill with evidence
Record packed lines, shipment status, carrier reference, and proof available under the pilot procedure.
- 04
Receive and resolve
Keep retailer acceptance, discrepancies, returns, replacements, and credits on the canonical order lines.
- 05
Reconcile the obligation
Connect invoice, approved credits, and external settlement references without representing the platform as a payment processor.
THREE CLOCKS
Know which part of the transaction is actually late.
The same account can be healthy operationally and unhealthy financially, or the reverse. Separate clocks make the next action obvious.
Resolution clock
Time from receiving discrepancy to an authorized operational or credit outcome.
Obligation clock
Time from invoice issue to an externally recorded settlement or another approved status.
ACCOUNT MEMORY
Let the next sales call start with facts, not inbox archaeology.
The supplier should be able to see the account's order pattern, service issues, unresolved work, and verified sell-through context before asking for the next order.
Open work first
Do not push a reorder while an unresolved shortage, return, credit, or delivery issue is damaging trust.
Verified signals only
A ranked reorder call requires matched sales evidence. Missing sales stay missing rather than becoming a prediction.
Commercial context
Case sizes, terms, order cadence, approved exceptions, and account history remain available to authorized roles.
OPERATING BOUNDARY
The workspace records obligations and external settlement evidence.
It does not currently process retailer payments, promise collection, issue automatic refunds, or file tax and remittance obligations. Those actions remain governed by supplier procedures and approved service providers.
- Separate operational and financial states
- Credits require approval
- External settlement stays explicit
PLAIN ANSWERS
Questions operators ask before a pilot.
What does order-to-cash include here?
Accepted order, inventory allocation, fulfillment, receiving, discrepancy resolution, invoice obligation, approved credit, external settlement evidence, and account history.
Does the platform collect money from retailers?
No. The current capability records invoice obligations, credits, and external settlement references. It is not represented as a payment processor.
Can the workflow start from an emailed order?
Structured email or CSV content can enter a review queue. A named operator must approve the draft before an order is created.
PROVE THE WEDGE BEFORE THE MIGRATION
Put one month of Direct Delivery on one record.
The founding audit covers a bounded supplier workflow, approved business records, explicit unsupported connections, and a written proceed, narrow, or stop recommendation.